Our Commitment
How julibb Protects Your Data
These are the six core privacy principles that guide every data decision we make at julibb. The full policy follows below.
julibb only collects personal information that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We never collect data just because we can — every data point has a specific, documented purpose.
All personal data stored on julibb's servers is encrypted at rest using industry-standard AES-256 encryption. All data transmitted between your browser or app and our servers is protected by TLS 1.2 or higher. Your credentials and financial details are never stored in plain text.
Under the Data Privacy Act of 2012, you have the right to access, correct, object to, erase, and port your personal data. julibb has dedicated processes to handle all data subject requests within the timeframes required by the National Privacy Commission (NPC) of the Philippines.
julibb does not sell, rent, or trade your personal information to any third party for marketing purposes. Data sharing is strictly limited to licensed game providers, regulated payment processors, and government authorities — and only when legally required or operationally necessary.
julibb uses cookies and similar tracking technologies for session management, fraud prevention, and platform analytics. We provide clear information about what each cookie category does and, where consent is required, give you control over non-essential cookie usage through the cookie preference center.
In the unlikely event of a personal data breach that poses a real risk to Filipino players, julibb is committed to notifying affected individuals and the National Privacy Commission within 72 hours of discovering the breach, as required under RA 10173 and NPC Circular No. 16-03.
Introduction & Identity of the Data Controller
julibb ("we," "us," "our," "the Platform") is the data controller responsible for the personal information collected through the website julibb.net and all associated mobile and web applications, game interfaces, customer support channels, and marketing communications operated under the julibb brand.
This Privacy Policy describes how julibb collects, uses, stores, shares, and protects your personal data in connection with your use of our online casino, sports betting, bingo, and live dealer services. It also sets out the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) and how you can exercise those rights.
This policy applies to all current and former registered players, persons who have submitted a registration inquiry but not completed it, and visitors to the julibb website who have not registered an account. It covers all personal data processed by julibb regardless of the device or channel through which that data was provided.
Personal Data We Collect
julibb collects personal data through several channels: directly from you when you register, verify your identity, make deposits or withdrawals, contact support, or participate in promotions; automatically through your use of the platform; and in limited circumstances from third-party sources such as payment processors and identity verification services.
2.1 Registration & Account Data
When you create a julibb account, we collect: your full legal name, date of birth, mobile number, email address, username, and the province or city in the Philippines where you reside. This information is required to open an account and cannot be omitted.
2.2 Identity Verification (KYC) Data
To comply with PAGCOR regulations and anti-money laundering obligations, julibb requires identity verification before processing withdrawals or at other points in the account lifecycle. KYC data may include: a copy of a government-issued ID (Philippine National ID, passport, driver's license, SSS/GSIS ID, or Voter's ID), a selfie or live video for biometric verification, and proof of address such as a utility bill or bank statement dated within the last three months.
2.3 Financial & Transaction Data
When you deposit or withdraw funds, julibb collects: the payment method used (e.g., GCash number, Maya account, BPI account number), transaction amounts and timestamps, and transaction reference IDs from payment processors. julibb does not store full credit or debit card numbers. All payment data is tokenized and handled in compliance with the applicable payment network security standards.
2.4 Usage & Gameplay Data
julibb automatically records information about your activity on the platform, including: games played and game session durations, bet amounts and outcomes, bonus activations and wagering progress, login timestamps and session durations, and in-platform communications with other users (where applicable in live dealer chat).
2.5 Device & Technical Data
julibb's servers automatically collect technical information when you access the platform, including: IP address, device type and model, operating system and version, browser type and version, screen resolution, approximate geolocation derived from IP address, and unique device identifiers. This data is used for fraud prevention, platform optimization, and regulatory compliance.
2.6 Communication Data
When you contact julibb customer support via live chat, email, or any other channel, we retain a record of that communication including your messages, our responses, and any attachments or screenshots you submit. This data is used to resolve disputes, improve support quality, and comply with regulatory record-keeping requirements.
How We Use Your Personal Data
julibb uses personal data for the following specific purposes. We do not use your data for purposes incompatible with those listed here without first obtaining your consent or updating this Privacy Policy.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contract performance |
| Identity verification (KYC) | KYC documents, biometric data | Legal obligation (PAGCOR / AML) |
| Processing deposits and withdrawals | Financial data, KYC data | Contract performance |
| Fraud prevention and security | Device data, usage data, transaction data | Legitimate interest / Legal obligation |
| Responsible gaming monitoring | Usage data, gameplay data, communication data | Legal obligation / Vital interest |
| Customer support | Communication data, account data | Contract performance |
| Regulatory reporting | All categories as required | Legal obligation |
| Platform analytics and improvement | Usage data, device data (aggregated/anonymized) | Legitimate interest |
| Promotional communications (opt-in only) | Registration data, gameplay preferences | Consent |
Where julibb relies on legitimate interest as a legal basis, we have assessed that our legitimate interest is not overridden by your privacy rights and interests. You have the right to object to processing based on legitimate interest — see Section 9 for details.
Legal Bases for Processing
The Data Privacy Act of 2012 requires that any processing of personal data have a valid legal basis. julibb processes your personal data under the following bases:
- Contract Performance: Processing necessary to deliver the services you have contracted for — including operating your account, processing bets and payouts, and providing customer support.
- Legal Obligation: Processing required by Philippine law, PAGCOR regulations, anti-money laundering legislation (Republic Act No. 9160, as amended), and other applicable regulations — including KYC verification, transaction monitoring, and regulatory reporting.
- Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are proportionate and do not override your fundamental rights.
- Consent: Processing for optional activities such as promotional communications, personalised offers, and non-essential cookies — where we will always ask for your specific, informed consent and you may withdraw it at any time.
- Vital Interest: In exceptional circumstances, processing necessary to protect a player's life, health, or safety — for example, where a player discloses a gambling-related mental health crisis in a support interaction.
Data Sharing & Disclosure
julibb does not sell your personal data. We share personal data only in the following circumstances, and only to the minimum extent necessary for the stated purpose:
5.1 Licensed Game Providers
To enable you to play games on the julibb platform, certain gameplay-related data (such as player ID, session token, and bet amounts) is shared with our licensed third-party game providers including JILI, PG Soft, and Pragmatic Play. These providers operate under their own data protection obligations and are contractually prohibited from using player data for any purpose other than game delivery and fair play monitoring.
5.2 Payment Processors
To process deposits and withdrawals, julibb shares the minimum necessary financial and identity data with licensed payment processors and e-wallet providers including GCash, Maya, and banking partners such as BPI, BDO, Metrobank, and UnionBank. All payment processors engaged by julibb are required to maintain appropriate data security standards.
5.3 Identity Verification Services
julibb uses third-party KYC and identity verification service providers to assist in document validation and biometric verification. These providers process identity documents on julibb's behalf under strict data processing agreements and are not permitted to retain or use identity data beyond the verification process.
5.4 Regulatory & Law Enforcement Authorities
julibb is legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities upon lawful request or as required by applicable regulations. julibb will notify affected players of any such disclosure to the extent permitted by law.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of julibb's business, player data may be transferred to the acquiring entity as part of the transaction. julibb will notify affected players and ensure that the receiving entity commits to privacy standards no less protective than those set out in this policy before any transfer occurs.
Cookies & Tracking Technologies
julibb uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to operate the platform, maintain your session security, prevent fraud, and understand how players use our services. Below is a summary of the cookie categories used on julibb.net:
Strictly Necessary Cookies
These cookies are essential for the julibb platform to function. They manage your login session, maintain your wallet balance display, enable secure payment flows, and support CSRF protection. These cookies cannot be disabled as doing so would prevent the platform from operating correctly. No consent is required for strictly necessary cookies under applicable Philippine privacy guidelines.
Analytics Cookies
julibb uses first-party analytics to understand aggregate player behavior — such as which game categories are most popular, how players navigate between pages, and where technical errors occur. Analytics data is aggregated and anonymized before analysis. These cookies are active only with your consent.
Fraud Prevention Cookies
julibb employs device fingerprinting and behavioral analysis cookies to detect and prevent fraudulent account creation, bonus abuse, and payment fraud. These cookies operate in the background and are necessary to protect the security and integrity of the platform and the player community.
Preference Cookies
These cookies remember your platform preferences — such as your preferred language, game display settings, and notification preferences — so that you do not need to re-configure these settings on every visit.
You can manage your cookie preferences through the cookie preference center accessible in your account settings. Withdrawing consent for non-essential cookies will not affect your ability to use core julibb services. Note that disabling fraud prevention cookies may result in additional identity verification steps being required on future logins.
Data Retention
julibb retains personal data for the minimum period necessary to fulfill the purposes for which it was collected, subject to the retention periods mandated by Philippine law and PAGCOR regulations. Key retention periods are summarized below:
| Data Category | Retention Period | Legal Basis for Retention |
|---|---|---|
| Account registration data | 5 years after account closure | PAGCOR regulations / AML obligations |
| KYC identity documents | 5 years after account closure | RA 9160 (AMLA) record-keeping requirements |
| Transaction & financial records | 5 years after transaction date | RA 9160 / PAGCOR reporting obligations |
| Gameplay & betting history | 3 years after last activity | Dispute resolution / regulatory audit |
| Customer support communications | 3 years after resolution | Legitimate interest / dispute resolution |
| Device & technical logs | 12 months from creation | Fraud prevention / security |
| Marketing consent records | Until consent withdrawn + 1 year | Consent / legal accountability |
After the applicable retention period expires, julibb will securely delete or anonymize your personal data. Anonymized and aggregated data from which you cannot be identified may be retained indefinitely for statistical and business intelligence purposes.
Data Security
julibb implements a comprehensive, multi-layered security program to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- Encryption: AES-256 encryption for data at rest; TLS 1.2+ for all data in transit between your device and our servers.
- Access Controls: Role-based access control (RBAC) ensures that julibb staff can only access personal data that is strictly necessary for their job function. Access logs are maintained and reviewed regularly.
- Multi-Factor Authentication: SMS OTP two-factor authentication is available for all player accounts and is mandatory for all administrative and operational staff accounts.
- Penetration Testing: julibb's platform infrastructure undergoes regular penetration testing and security audits by independent cybersecurity professionals.
- Network Security: Web application firewalls, DDoS mitigation, and intrusion detection systems protect the julibb platform at the network layer.
- Vendor Security Reviews: All third-party service providers with access to player data are subject to security due diligence reviews before onboarding and periodic reassessment thereafter.
- Data Breach Response Plan: julibb maintains a documented data breach response plan and incident management process aligned with NPC requirements under RA 10173.
Despite these measures, no internet-based system can be guaranteed 100% secure. julibb will act promptly to contain any breach and to notify affected players and the NPC as required by law. You can help protect your account by using a strong, unique password, enabling SMS OTP authentication, and not sharing your credentials with anyone.
Your Data Subject Rights
Under the Data Privacy Act of 2012 and its implementing rules, Filipino players and all individuals whose personal data is processed by julibb have the following rights. These rights are not absolute and may be subject to limitations where julibb has overriding legal obligations (such as AML record-keeping requirements).
To exercise any of these rights, contact julibb's Data Protection Officer (DPO) via the support email listed in Section 13. julibb will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days, or within the timeframe specified by NPC guidelines if shorter.
We may ask you to verify your identity before processing a data subject request, to ensure we do not disclose or delete personal data in response to fraudulent or mistaken requests.
Children & Minors
julibb's platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. julibb does not knowingly collect personal data from individuals under the age of 21.
During registration, all applicants are required to confirm their age and provide a date of birth. Where there is reasonable suspicion that a registered account belongs to a person under 21 years of age, julibb will immediately suspend the account and request identity verification documents. If it is confirmed that the account holder is under 21, the account will be permanently closed, all deposits will be reviewed in accordance with responsible gaming procedures, and any winnings will be forfeited.
julibb also encourages Filipino parents and guardians to use internet filtering and parental control software to prevent minors from accessing online gambling platforms.
International Data Transfers
julibb primarily processes and stores personal data within the Philippines and in data centers located within the Asia-Pacific region. In limited circumstances, personal data may be transferred to or accessed from servers or personnel located outside the Philippines — for example, where a game provider or payment processor operates infrastructure in another country.
When personal data is transferred outside the Philippines, julibb ensures that appropriate safeguards are in place to protect that data to a standard no less protective than that required by the Data Privacy Act of 2012. These safeguards may include standard contractual clauses approved by the NPC, binding corporate rules, or transfers to countries that the NPC has recognized as providing adequate data protection.
julibb does not transfer personal data to jurisdictions that do not offer adequate data protection standards without implementing the contractual and technical safeguards described above. If you have questions about the specific countries to which your data may be transferred, contact our Data Protection Officer using the details in Section 13.
Changes to This Privacy Policy
julibb reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, platform features, or the recommendations of the National Privacy Commission. The effective date at the top of this document will be updated whenever material changes are made.
Where changes are material — meaning they significantly affect your rights, the types of data collected, or the purposes for which it is used — julibb will notify registered players via email or a prominent in-platform notification at least 14 days before the changes take effect. For non-material clarifications or corrections, julibb may update the policy without advance notice.
Your continued use of the julibb platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes, you may close your account by contacting customer support. Closing your account does not affect julibb's obligation to retain certain data as required by law.
Previous versions of this Privacy Policy are available on request by contacting the Data Protection Officer. julibb recommends that you review this policy periodically to stay informed about how we protect your personal data.
Contact & Data Protection Officer
julibb has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or to this policy, you may contact the DPO using the details below.
Email: [email protected]
Subject line: "Data Privacy Request – [Your Full Name]"
National Privacy Commission of the Philippines
Website: privacy.gov.ph (type this address directly into your browser)
For complaints, visit the NPC website to access the official complaints portal and contact details.
julibb aims to resolve all data privacy inquiries and complaints internally in the first instance. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
For general account support, billing queries, or gameplay issues that are not related to data privacy, please use the 24/7 live chat available inside the julibb platform, which is the fastest way to reach our support team.